Premium Saunas ships most products throughout the 48 contiguous United States. Certain products, manufacturers, or delivery locations may be subject to additional restrictions or charges.
For questions regarding shipping to your location, please contact us at 833-322-4836 or support@premiumsaunas.com.
Shipping Costs
Most orders include free shipping. However, certain manufacturers or products require additional shipping charges.
When an additional shipping charge applies, it will be clearly disclosed on the applicable product page or during the ordering process.
If you have questions regarding shipping charges before placing your order, please contact us.
Free shipping means that Premium Saunas covers the applicable standard shipping cost on eligible orders. It does not mean that no shipping cost is incurred. Original shipping costs may therefore be deducted from refunds when applicable under our Refund & Returns Policy.
Order Processing & Shipping Times
Orders are generally processed within 1–2 business days, Monday through Friday.
In-stock products typically ship within approximately 6 business days, although processing and shipping times may vary depending on the product, manufacturer, inventory availability, and other circumstances.
If a product is not available for immediate shipment, we will provide an updated estimated timeline when available.
All processing, shipping, transit, and delivery dates are estimates and are not guaranteed unless expressly confirmed otherwise in writing by Premium Saunas.
Shipping Methods
Depending on the product, orders may ship through FedEx Ground or an LTL freight carrier.
Large products and freight shipments generally require LTL freight delivery, while smaller products and accessories may ship in individual packages through FedEx.
Different delivery procedures apply depending on the shipping method.
LTL Freight Delivery
All LTL freight deliveries are curbside or end-of-driveway only. Freight carriers do not enter private property, homes, garages, backyards, or other structures.
Curbside delivery does not include inside delivery, placement, assembly, installation, unpacking, or removal of packaging.
For most LTL shipments:
- The freight carrier will contact the customer before delivery to arrange a delivery day and delivery window.
- Customers must provide a valid and reachable telephone number and respond to the carrier's attempts to schedule delivery.
- If the customer is unavailable or does not arrange delivery promptly after the shipment reaches the local terminal, storage, redelivery, or other carrier fees may apply and will be the customer's responsibility.
Delivery-Site Accessibility
The customer is responsible for ensuring that the delivery location can be safely and legally accessed by the freight carrier and its equipment.
Freight deliveries typically require access by a large commercial truck. Customers should consider road width, turning space, low branches, gates, steep grades, cul-de-sacs, restricted communities, dirt or gravel roads, and other conditions that may prevent normal freight access.
If the carrier cannot safely reach the designated curbside or end-of-driveway delivery point, the customer may be required to:
- Receive the shipment at an alternative accessible location.
- Pick up the shipment from the carrier's terminal.
- Arrange appropriate unloading equipment.
- Provide a forklift, crane, or other necessary equipment at the customer's expense.
Premium Saunas is not responsible for additional carrier, storage, redelivery, terminal, equipment, or other charges resulting from an inaccessible delivery location or the customer's inability to receive the shipment as scheduled.
FedEx Deliveries
Orders shipped in individual packages through FedEx are handled differently from LTL freight shipments.
FedEx may deliver packages without scheduling a delivery appointment and may leave packages at the delivery address in accordance with the carrier's normal delivery procedures.
Customers should monitor the tracking information provided after shipment and make appropriate arrangements to receive or secure their packages.
Order Confirmation & Tracking
After placing an order, you will receive an order confirmation by email.
Once tracking information becomes available, it will generally be sent to the email address associated with the order.
If you have not received tracking information within the expected shipping timeframe, please contact support@premiumsaunas.com.
Receiving & Inspecting Your Delivery
Customers are responsible for inspecting shipments promptly and reporting shipping damage or discrepancies within the timeframes below.
At the Time of Delivery
Before signing for an LTL freight shipment:
- Inspect the exterior packaging, pallet, crate, and/or boxes for visible damage.
- You do not need to completely unpack or open the shipment in front of the driver.
- Photograph any visible damage to the packaging.
- Clearly note dents, punctures, tears, crushing, scratches, scuffs, or other visible damage on the carrier's delivery receipt before signing.
If the exterior packaging shows damage that could indicate damage inside, write:
“Exterior damage noted, possible concealed damage.”
on the delivery receipt before signing.
If the shipment has significant damage, including large punctures or tears approximately the size of a softball or larger, take multiple clear photographs, describe the damage on the delivery receipt, refuse the damaged shipment, and contact Premium Saunas immediately.
Signing a delivery receipt without noting visible damage may affect the carrier's ability to accept a subsequent freight-damage claim.
After Delivery
Customers should unpack and inspect the entire shipment within 2 business days of delivery, including all boxes, components, accessories, and parts.
If concealed shipping damage is discovered, contact Premium Saunas promptly and provide photographs of:
- The exterior packaging.
- Shipping labels.
- Interior packaging.
- The affected product or component.
- The damage itself.
Do not discard packaging, pallets, crates, boxes, or damaged components while a shipping claim is being reviewed.
Customers should also verify that all expected products, boxes, components, and accessories have been received.
Missing items or shipping discrepancies must be reported within 30 days of delivery. Freight carriers and manufacturers impose strict claim deadlines, and failure to report a shortage or shipping discrepancy within this period may prevent Premium Saunas from filing a claim or providing a shipping-related remedy.
Lost or Damaged Shipments
If a shipment is lost or arrives damaged, contact support@premiumsaunas.com as soon as possible and provide the requested documentation so we can assist with the claim and resolution process.
The appropriate resolution will depend on the circumstances and may involve the freight carrier, manufacturer, or distributor.
Shipping damage does not automatically entitle an order to a full replacement or refund. Depending on the nature and extent of the damage, the appropriate resolution may include replacement parts, repair, replacement, credit, or another applicable remedy.
Refused Deliveries
Refusing delivery does not constitute an approved cancellation.
Orders refused for reasons other than documented shipping damage or an error attributable to Premium Saunas will be treated as returns and are subject to our Refund & Returns Policy.
Applicable deductions may include restocking fees, original/outbound shipping costs, return freight costs, processing fees, reboxing fees, storage or redelivery charges, and other applicable return expenses.
Sauna Stone Shipping Policy
Sauna stones are available for purchase only when purchased together with a sauna heater. We do not sell or ship sauna stones separately.
Questions
If you have questions regarding shipping, delivery requirements, or an existing shipment, please contact us:
Phone: 833-322-4836
Email: support@premiumsaunas.com
