Simplified Returns & Hassle-Free Refunds
30-Day Return Window: We understand that sometimes a product may not meet your expectations. That's why we offer a 30-day return period. If you're not completely satisfied with your purchase, you can return it within 30 days of the order date. Please note, however, that the refund will be issued minus any shipping costs and a 20% restocking fee.
Golden Designs, Maxxus, Dynamic: Products can be returned for any reason within 30 days of receipt. A 20% restocking fee will apply to these returns.
Harvia, HUUM, SaunaLife, Finnmark Designs, KOLO: Products can be returned for any reason within 30 days of receipt.
Dundalk Leisurecraft: Please note that products from Dundalk Leisurecraft are not eligible for returns.
Sunray Saunas: Return any item within 30 days of shipment if uninstalled and in original condition. A 15% restocking fee applies, plus original and return shipping costs.
TheraSauna: Please note that products from TheraSauna are not eligible for returns.
Non-Returnable Items: Certain products are not eligible for returns. These include:
- Dundalk Leisurecraft products cannot be returned.
- TheraSauna products cannot be returned.
- Items purchased during a clearance or inventory sale.
- Products that have been used, altered, or modified.
- Items that has been damaged and cannot be resold.
Damages and Issues: Upon receiving your order, we urge you to thoroughly check the items for any defects, damage, or discrepancies. Should you encounter any issues, please reach out to us without delay so we can assess the situation and address it promptly. Our approach to resolving such matters is tailored to each individual order. In instances where parts or items are found to be faulty, Premium Saunas commits to either replacing the defective components or issuing a refund for their value, especially in those uncommon scenarios where the manufacturer fails to provide a solution.
Exchanges: Your satisfaction is our priority. If for any reason you're not completely satisfied with your purchase, don't hesitate to get in touch with us. We are dedicated to rectifying the situation and will facilitate exchanges to ensure your contentment with the order.
Inspection and Refund Processing: Upon receiving your return, our team will inspect the product, which may take 5 to 7 business days. If the product passes our inspection, we will process your refund. Please be aware that it may take an additional 3 to 7 business days for the refund to be reflected in your account.
Order Cancellation: If you decide to cancel an order before it has shipped, we can process the cancellation, but please note that a 5% processing fee will be deducted from your refund.
Return Shipping and Restocking Fees: Please be aware that return shipping charges and restocking fees are non-refundable and will be deducted from your total refund amount.
We strive to make our return and refund process as straightforward and customer-friendly as possible. If you have any questions or need assistance, please don't hesitate to contact our customer service team.
BOGO Promotions: In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact us at support@premiumsaunas.com.
Chargebacks: Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
Contact support@premiumsaunas.com for any questions.
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